Privacy Policy
Your privacy matters. This policy explains how Sealcore Concierge collects, uses, and protects your personal information when you use our platform.
Last updated: February 15, 2026
Our Commitment
At Sealcore Concierge, we understand the importance of protecting the personal information of our clients — particularly as our services involve handling sensitive travel documents, financial data, and personal identification details.
This Privacy Policy describes how we collect, use, store, and share your information when you use our website, platform, and services. By using Sealcore Concierge, you agree to the practices described in this policy.
1. Information We Collect
Personal Information
When you create an account or use our services, we may collect your full name, email address, phone number, date of birth, nationality, passport details, and other identity documents necessary for visa processing and travel arrangements.
Payment Information
We collect payment details such as billing address and transaction history. Payment card data is processed securely through our third-party payment processor (Paystack) and is never stored on our servers.
Usage Data
We automatically collect information about how you interact with our platform, including IP address, browser type, device information, pages visited, and timestamps.
Communications
We retain messages exchanged through our platform between you and our concierge team in order to provide and improve our services.
2. How We Use Your Information
Service Delivery
To process visa applications, arrange flights, accommodation, airport pickups, and other travel services you request through our platform.
Account Management
To create and manage your account, verify your identity, enable multi-factor authentication, and maintain the security of your account.
Communication
To send you service updates, case status notifications, invoices, and respond to your inquiries. We may also send marketing communications with your consent.
Platform Improvement
To analyse usage patterns, diagnose technical issues, and improve our platform, services, and user experience.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, including immigration and travel documentation requirements.
3. How We Protect Your Data
Encryption
All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Sensitive data at rest is encrypted using industry-standard AES-256 encryption.
Access Controls
Access to your personal data is restricted to authorised personnel only. Our team members are bound by strict confidentiality agreements and undergo regular security training.
Multi-Factor Authentication
We enforce multi-factor authentication (MFA) for all accounts, adding an additional layer of security beyond passwords.
Infrastructure Security
Our platform is hosted on enterprise-grade cloud infrastructure with continuous monitoring, automated threat detection, and regular security audits.
4. Sharing & Disclosure
Service Partners
We may share necessary information with trusted third-party service providers (airlines, hotels, embassies, visa agencies) solely for the purpose of fulfilling your service requests.
Payment Processors
Payment information is shared with our payment processor (Paystack) for transaction processing. They operate under their own privacy policies and PCI DSS compliance.
Legal Requirements
We may disclose your information when required to do so by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.
No Selling of Data
We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes.
5. Your Rights
Access & Portability
You have the right to request a copy of the personal data we hold about you in a structured, commonly used format.
Correction
You may request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion
You may request the deletion of your personal data, subject to our legal obligations and legitimate business interests. Note that some data may be retained as required by applicable laws.
Withdrawal of Consent
Where we rely on your consent to process data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
Objection
You have the right to object to certain types of processing, including processing for direct marketing purposes.
6. Data Retention
Active Accounts
We retain your personal data for as long as your account is active and as needed to provide you with our services.
After Account Closure
Upon account closure, we retain certain data for a period necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this is up to 7 years for financial records and 5 years for other data.
Anonymised Data
We may retain anonymised or aggregated data indefinitely for analytical and statistical purposes. This data cannot be used to identify you.
Cookies
We use essential cookies to maintain your session and preferences. We also use analytics cookies to understand how our platform is used.
You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you believe we have collected data from a minor, please contact us immediately and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting a notice on our platform or sending you an email. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: